How many questions can the bot actually deflect?
On real customer sites we've seen ~100% deflection of repeat questions on widgets running Brand-Flow.io and Integrationspartner.dk - the same answers asked over and over again, all handled by the bot. We claim 80% as the conservative number for a general support inbox, where some questions genuinely need a human. Your numbers will depend on how good your docs are and what fraction of your inbox is repeat work.
What can I feed my bot?
Notion pages, Google Drive files, PDFs, DOCX files, plain text and Markdown, web pages, your FAQ, and even your own database - all in one place. Add a new page tonight, the bot has read it tomorrow morning. No copy-paste, no re-uploads.
Where does my data live?
Inside the EU. Your customers' conversations, your uploaded documents, and your account data are hosted on Railway in europe-west4 (Eemshaven, NL), with file storage in Cloudflare R2's EU jurisdiction, and since 4 September 2026 the model work runs in that same region. Material prepared before that date was handled outside it; it has always been stored here and we did not redo it. Payments are processed by Stripe (US) under EU Standard Contractual Clauses - the full sub-processor list is in our DPA. GDPR-ready out of the box.
Do you use my content to train AI models?
No. Your documents and your customers' conversations are yours, and we run no training pipeline of our own. What our model provider may do with what we send it is governed by its terms for that service, and we will publish the applicable clause on our sub-processor page.
What if I run out of chats in a month?
You'll get a heads-up email when you hit 80% of your plan's monthly chats, so you can upgrade before your customers notice. Upgrades are instant and prorated; downgrades take effect next month.
Is there a free tier?
Yes - and you start with more: every new account gets 14 days of the full product, no card needed, then keeps a permanent Free plan (100 chats per month, 1 MB of document storage, 1 chatbot, embed widget). Upgrade to Starter (€59), Growth (€149), or Pro (€449) from the Billing tab whenever you outgrow it - your bots and data carry over unchanged.
How long does it take to set up?
Most teams are live before lunch. From wiki to chatbot in 5 minutes: connect your knowledge base (Notion, Drive, paste FAQs, or upload PDFs), give the bot a personality, and paste one line of code on your site. If you go through a security review first, plan for 2 to 5 days.
Do you support GDPR and Data Processing Agreements?
Yes. A standard DPA is included with Pro; Scale customers get a custom agreement. Your data stays in the EU. Email support@elenn.ai for the DPA and the full sub-processor list.
How safe is my data?
Every workspace is fully isolated from every other tenant - your bot can't read another company's data and vice versa. All credentials and tokens are encrypted at rest, every connection goes over HTTPS, and your embed widget only works on the websites you allowlist.
Can I take my data with me if I leave?
Yes. Export everything - conversations, uploaded documents, settings - anytime, from the dashboard or our API. No lock-in. No funny business.
Which AI model powers the answers?
Elennai runs Gemini models on Google Cloud (Vertex AI), in the EU region your data already lives in - both the model that writes the answers and the one that prepares your content so the agent can find the right passage. We pick and tune them so you don't have to; the same managed deployment powers every plan.
Who is Elenn?
Elenn is our own chatbot, built on Elennai - she's the agent answering questions on this site. The name is a play on "Elenn + AI". Elenn is a working example of what your bot can be: friendly, grounded in your real content, and honest about what she doesn't know.