Shopify integration
Elennai and Shopify: what works today, and what is coming.
There is no one-click Shopify connector yet. What already works is the part most stores actually ask for: the agent answers from your store content and walks the customer through the return, the address change or the reorder on your own storefront.
What Elennai already does around Shopify.
- Crawls your storefront, so shipping, returns and sizing pages answer questions today with no connector at all.
- Runs guided actions on your storefront: opening the returns form, filling what it knows, and stopping at the confirm button.
- Hands the conversation to your team with the full transcript when an order needs a human decision.
What you can do right now, without waiting for us.
None of this needs the connector. It is how customers answer Shopify questions today.
- Give the agent a read-only custom tool against the Shopify REST API with your own credentials, encrypted at rest.
- Scope that tool to exactly the reads you want, for example order status by order number and email.
- Crawl the storefront and the help pages so policy questions are answered from your own wording.
The do-it-yourself API route: Included from Pro. On Starter and Growth it comes with the REST API + database connections add-on at €19 a month.
What the Shopify connector will add
- One-click OAuth instead of pasting API credentials.
- Catalogue and order lookup without writing an endpoint yourself.
- Order and payment status inside a guided action, so the answer and the next step arrive together.
We do not put dates on unshipped work. Votes decide the order connectors are built in.
Vote for it on the roadmapQuestions people ask about Shopify.
When does the connector ship?
We do not put dates on unshipped work. It is on the public roadmap, and you can vote for it there so it moves up the list.
Can the agent look up an order today?
Yes, through a custom tool you configure against the Shopify REST API with your own read-only credentials. It works, it just is not one click yet.
Can it start a return without a connector?
Yes, if returns start on a page of your storefront. That is a guided action: the agent opens the page, fills what it knows, and stops at the confirm button so the customer presses it.
Start with what already works.
Sign up in under a minute, no card. Connect your content, let the setup pipeline grade its own coverage, and see what the agent can answer before you decide anything.